Associated Adjusters Sdn. Bhd. (AA), previously known as Richard Brooks International Adjusters (M) Sdn. Bhd., was established more than 20 years ago. Over the years, AA has undertaken various insurance tasks assignments. Although the company has been dealing with all classes of insurance, it has indulged itself more aggressively on the motor claim adjustment and investigation sector. Thus, with its sound base in motor adjusting the company is moving into its next phase of development by expanding into non-motor business.

AA which boasts of an experienced and well qualified staff has emerged as a market leader in the industry. AA is a firm dedicated to provide excellent services in the field of Loss Adjustment  emphasizing on efficiency, quality and prompt reporting to the highest standard without compromising the ethics and principles of insurance.

The prevailing unprecedented economic slowdown has exposed insurers to many harsh realities of claims management and therefore, in line with our objectives, the firm takes a pro-active approach not only in investigating losses but has stretched its limits to accumulate vital information / findings and patterns of loss to combat future doubtful claims.

The formation of the Non-Motor Department in late 2004 within AA is part of the five year development plan to bring the company to greater heights. The new Department is staffed by experienced personnel who have gained good exposure from the non-motor claims industry.

We strongly believe in discharging our duties as independent investigators / surveyors without fear and favour in accordance to our role. It is our principle aim to serve insurers with precise yet prompt reporting to ensure fair and speedy action, which is the key to achieving the firm’s objectives.